Join Collins Bus as an Inside Sales Representative, working closely with dealers and Outside Sales to craft accurate quotes, identify customer needs, and drive new business through proactive lead follow-up. Manage order entry, track progress, validate pricing, and ensure all orders are accurate and meet all Federal, State, and customer requirements.

Key Responsibilities:

• Foster strong working relationships and maintain effective communication with dealership counterparts.
• Partner with the Outside Sales team to identify customer needs, assist with quoting, and help drive new business through effective lead follow-up and order processing.
• Read and interpret technical product specifications to ensure compliance with applicable state and federal regulations, as well as individual customer requirements.
• Ensure accurate and timely entry of quotes and orders into internal systems to support efficient order processing and customer satisfaction.
• Enter, process, and monitor customer orders throughout the order lifecycle, collaborating closely with Engineering, Purchasing, and Production Control teams.
• Provide timely updates and clear communication to customers to ensure transparency and satisfaction.
• Proactively identify and suggest improvements to enhance internal processes and operational efficiency.
• Perform additional duties and support tasks as assigned.

Qualifications:

• High school diploma or GED required
• Associate’s or Technical degree preferred
• At least 3 years of experience in quote and order processing in a manufacturing or customer service environment, including collaboration with sales teams to support lead generation and sales pipeline development.
• Proficient in Microsoft Excel, database systems, and sales/order management tools
• Advanced knowledge of Microsoft Outlook for professional email communication and document transmittal
• Accurate and efficient data entry skills with a strong attention to detail
• Strong written and verbal communication skills
• Excellent organizational, problem-solving, and analytical abilities
• Ability to adapt to changing priorities in a fast-paced environment
• Self-motivated and capable of working independently or as part of a team
• Strong interpersonal skills with the ability to build effective working relationships
• Demonstrated leadership potential